This FAQ covers the most important questions regarding the RapidEye Geodata Kiosk. If you need additional support, please read the User Manual located on the SUPPORT page of the kiosk. If you still cannot find the answer to your question, please email sales@rapideye.de and we will respond as soon as possible with an answer.

 

Distributor Support

Q: Do I have to select a Distributor or a Dealer? Why?

Q: I have questions about my order, whom should I contact?

Q:  Can I change the selected Distributor or Dealer? How?

Q: I want to return my product - what do I have to do?

Q: When does RapidEye support me?

 

Order Process

Q: How do I select an Area of Interest (AOI)?

Q: I was logged in as a guest. When I wanted to add my selected products to the order, I was requested to login. After a successful login, my search results and my defined AOI were gone.

Q: In which formats can I order the product?

Q: What projections and datum do you support?

Q: In the search field are different options to refine my search. What do these things mean?

Q: Which email notifications should I receive when I submit an order?

Q: How long does the delivery of the ordered data take?

Q: I received a delivery notice from the RapidEye Geodata Kiosk.  How can I download data from the site?

Q: I have not received any emails about my order.  What should I do?

License

Q: How do I know which License I need?

Q: Can I pass my product to a friend?

Payment

Q: How can I pay the products?

Q:  Can I pay with my currency? Which currency is possible?